If participants want to get a refund, the following conditions apply:
- 100% refund: 61 days prior to the workshop or more
- 50% refund: 60 – 45 days prior to the workshop
- 0% refund: 44 days prior to the workshop or less
CB reserves the right to charge a service fee of 5% of the workshop’s full price, regardless the situation. Participants have the option to find someone who takes their place instead. However, the person replacing them must also meet the course requirements. Please contact CB when you want to give your ticket to someone else: firstname.lastname@example.org
If a workshop has to be cancelled by CB for any reason, participants receive a full refund of the purchase price and no service fee will be charged.
Under certain circumstances we may grant refunds, even if the refund is requested 44 days prior to the workshop or less.
a. How to claim a refund
Participants can claim a refund via email email@example.com. CB will respond within 7 business days. Participants are responsible for ensuring that CB receives their refund claims. Therefore CB advises participants to send a read confirmation. If participants have not received an answer from CB within 7 business days, CB kindly asks participants to contact CB again. CB cannot be made liable for any damages or incurred costs that are a result of failed communication.
b. How the amount of refund is calculated
The amount of money that is returned depends on the day the email has been received by CB. CB is located in Austria, therefore CET/CEST applies.
c. How refunds are paid
CB refunds money received using the same payment method participants used for purchasing their ticket. CB agrees to return the money within 21 days, starting with the day CB has informed participants per email that CB accepts their claim for refund.
d. Group refunds
For group refunds the same conditions apply as for single ticket purchases.