Frequently asked Questions

Frequently asked Questions2019-04-16T16:41:49+02:00

Accessibility

Payment

Which payment options do you offer?2019-06-25T21:54:05+02:00

We offer PayPal and bank transfer. Please choose your preferred payment option during checkout!

When you’ve received your purchase confirmation, your place in the workshop is secured. Please make sure to pay your ticket within 10 days (or at least 3 days before the start date) when using bank transfer, otherwise you lose your spot.

Do you offer payment by instalment?2019-08-16T16:41:39+02:00

Yes! Please contact us if you would like to pay your tickets in rates!

Reservation/Waiting list

The workshop is sold out. What now?2019-06-02T11:05:14+02:00

We are sorry to hear that you didn’t get a spot. Seats are strictly limited and tickets are sold on a first come first serve basis. We suggest that you sign up for our newsletter and follow us on our social media channels; if a free spot opens up, we will announce it there.

Refund

How do refunds work?2019-10-14T12:39:30+02:00

If participants want to get a refund, the following conditions apply:

  • 100% refund: 61 days prior to the workshop or more
  • 50% refund: 60 – 45 days prior to the workshop
  • 0% refund: 44 days prior to the workshop or less

CB reserves the right to charge a service fee of 5% of the workshop’s full price, regardless the situation. Participants have the option to find someone who takes their place instead. However, the person replacing them must also meet the course requirements. Please contact CB when you want to give your ticket to someone else: contact@carbon-black.design

If a workshop has to be cancelled by CB for any reason, participants receive a full refund of the purchase price and no service fee will be charged.

Under certain circumstances we may grant refunds, even if the refund is requested 44 days prior to the workshop or less.

a. How to claim a refund

Participants can claim a refund via email contact@carbon-black.design. CB will respond within 7 business days. Participants are responsible for ensuring that CB receives their refund claims. Therefore CB advises participants to send a read confirmation. If participants have not received an answer from CB within 7 business days, CB kindly asks participants to contact CB again. CB cannot be made liable for any damages or incurred costs that are a result of failed communication.

b. How the amount of refund is calculated

The amount of money that is returned depends on the day the email has been received by CB. CB is located in Austria, therefore CET/CEST applies.

c. How refunds are paid

CB refunds money received using the same payment method participants used for purchasing their ticket. CB agrees to return the money within 21 days, starting with the day CB has informed participants per email that CB accepts their claim for refund.

d. Group refunds

For group refunds the same conditions apply as for single ticket purchases.

Can I give my ticket to someone else?2019-06-02T11:07:01+02:00

Generally a ticket is only valid for the person who bought the ticket. However, in case of illnesses, accidents or other particulars, you can contact us about a ticket transfer. Please keep in mind that our decision depends on your individual case and that we are not obliged to grant ticket transfers. Transferred tickets are also not refundable under any circumstances! If you still want to contact us about a ticket transfer, please write us an email: contact@carbon-black.design

Do you need a minimum number of participants for a workshops to take place?2019-07-23T10:49:13+02:00

Yes, at least 10 people have to register for a workshop. If the number of registrations is insufficient, Carbon Black reserves the right to cancel a workshop 1 week before the event starts. In this case you will receive a 100% refund.

Ticket Options

How long are ticket sales open?2019-06-02T11:07:37+02:00

The option to buy tickets/register for the waiting list closes a few days before the workshop starts. Please contact us for last minute purchases: contact@carbon-black.design

Which ticket types do you offer?2019-06-29T13:15:15+02:00

CB usually offers standard tickets only, but sometimes we throw in some Early Bird and Bring A Friend tickets or other discounts. Please contact us about discounts for group purchases (3 tickets or more): contact@carbon-black.design

Why do the ticket prices differ?2019-06-02T10:19:50+02:00

The ticket prices depend on various factors, such as the fee the instructor charges, rent for the venue, travel costs etc. Some workshops are all inklusive, which means that lunch, snacks, drinks and art supplies are included, and if we have models on sight, they want to get paid as well.

Workshop

What’s included in the ticket price?2019-06-02T10:35:29+02:00

This varies from workshop to workshop, so please take a look at the individual event pages.

Usually snacks and drinks served at our venue are for free. When lunch is included as well, we offer a selection of meals based on your preferences (vegan, vegetarian, meat, lactose free etc.). This is why we ask all our participants to fill out a food survey 😉

If the description states that art supplies are included, we provide you with the tools and materials that are needed during a workshop. You are of course free to bring your own supplies.

Evening Activities2019-06-29T13:23:46+02:00

After class we meet at a nice restaurant in the city where we have dinner together. Sometimes we do a short sightseeing tour beforehand. All our evening activities are announced about 1 week before a workshop, via e-mail, discord and on social media. We make reservations at the restaurants, so need to worry about getting a seat. Attending those get togethers is not a must, but you’re welcome to join if you want to hang out!

I’m vegetarian/vegan/lactose intolerant …2019-06-29T13:32:20+02:00

We always include vegetarian and vegan options when we serve food and beverages at our events and we only choose restaurants/catering services that have vegetarian and vegan options. Also don’t worry if you have a food allergy, we always send out a survey beforehand, to make sure that we also have lactose or gluten free options if needed. The restaurants we select for our evening activities will also be informed about any allergies, so you don’t have to worry about that yourselves.

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